Warranty & Refunds

1. All sales are final

Due to the nature of our direct-shipping model, we do not accept returns or exchanges for size, taste, color or change of mind. Before paying, double-check your size with our CM, US and EUR guide and the model details.

2. Sole exception: factory defect or transit damage

If your pair arrives with a factory defect (open seams, detached sole, missing parts) or was damaged in transit, you're covered. In that case, at KROMA's choice, we replace the product or refund the corresponding amount to your original payment method.

• Report window: within 5 calendar days of delivery.
• Channel: email kromaoficial6@gmail.com with your order number.
• Required evidence: clear photos or video of the defect or damage, and of the packaging if it arrived damaged.
• Response time: we review your case and reply within 5 business days.

3. What the warranty does not cover

• Wrong size chosen by the customer (use the size guide before buying).
• Normal wear and tear from playing.
• Damage from misuse, washing or product modifications.
• Fit discomfort typical of breaking in a new pair of cleats.

4. If your order never arrives

Every shipment includes a tracking number. If your order does not arrive within a maximum of 45 calendar days from payment confirmation, contact us at kromaoficial6@gmail.com: after verifying the status with the carrier, we refund 100% of your purchase or replace it, your choice.

5. Approved refunds

Refunds are processed to the same payment method you used (card, OXXO or SPEI through Mercado Pago). The time it takes to appear depends on your bank, usually 5 to 15 business days.